At Elegance Kustom Printz, we take pride in delivering high-quality, custom-made products with care and attention to detail. Your satisfaction is very important to us, and we are committed to providing excellent customer service at every stage of your order.

Refunds & Returns

Because our products are custom-made to order, refunds or returns are generally not available once production has started. However, we understand that unexpected issues may arise. If you believe there is a problem with your order, please contact us directly so we can review your situation and work towards a fair resolution.

How to Request a Refund

If you would like to request a refund or discuss an issue with your order, please email us at: 📧 elegancekustomprintz@gmail.com

When contacting us, please include:

• Your full name
• Order number
• Description of the issue (with photos if applicable)

This helps us investigate quickly and provide the best possible solution.

Eligibility for Refunds

Refund requests may be considered in cases such as:

• Damaged or faulty items upon delivery
• Errors in printing or production caused by us
• Significant delays outside of the estimated timeframe

Please note that refunds will not be issued for:

• Change of mind after purchase
• Incorrect sizes or details provided by the customer
• Normal wear and tear of items

Resolution Options

Depending on the circumstances, we may offer:

• A full or partial refund
• A replacement of the item(s)
• A store credit for future purchases

Timeframe

Refund requests must be submitted within 7 days of receiving your order. We aim to process approved refunds within 5–10 business days.